Cancellation & Refund Policy

Last updated: 18 July 2026

This Cancellation & Refund Policy applies to paid subscriptions of the JaldiDM platform ("Service"). By subscribing to a paid plan you agree to this policy, together with our Terms of Service.

1. Subscriptions & billing

• Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) in Indian Rupees (₹).
• Your subscription renews automatically at the end of each billing cycle unless you cancel before the renewal date.
• Applicable taxes (e.g. GST) are added where required by law.

2. Free trial

Where a free trial is offered, you are not charged during the trial period. If you do not cancel before the trial ends, your plan converts to a paid subscription and the first billing cycle is charged. You can cancel any time during the trial at no cost.

3. Cancellation

You may cancel your subscription at any time from within the app or by emailing support@jaldidm.com. On cancellation:

• Your plan stays active until the end of the current paid billing period; you retain access until then.
• Your subscription does not renew for the next cycle, and you are not charged again.
• We do not provide pro-rated refunds for the unused part of a billing period once that period has started, except as described below.

4. Refunds

• Duplicate or erroneous charges: if you are billed more than once for the same period, or charged in error, email us within 7 days of the charge and we will refund the incorrect amount in full.
• Service failure: if a confirmed platform fault on our side prevents you from using a core paid feature for a sustained period and we cannot resolve it, you may request a fair refund or service credit for the affected period.
• Monthly plans are otherwise non-refundable once the billing cycle has begun.
• Annual plans cancelled within 7 days of the initial purchase (and where the Service has not been substantially used) are eligible for a full refund; after 7 days, annual plans are non-refundable for the remainder of the term.

5. WhatsApp / Meta conversation charges

Meta charges its own per-conversation fees for messaging on the WhatsApp Business Platform, separate from your JaldiDM subscription. These charges are set and billed by Meta, are consumed as messages are sent, and are non-refundable through JaldiDM.

6. How to request a refund

Email support@jaldidm.com from your account email with the subject "Refund", your workspace name, and the charge date/amount. We aim to respond within 2 business days. Approved refunds are issued to the original payment method (card / UPI / netbanking) via our payment partners (Razorpay / PayU) and typically take 5–7 business days to reflect, depending on your bank.

7. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.

8. Contact

JaldiDM — Email: support@jaldidm.com